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DesignBuilder closing without warning

 
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paulharris1984



Posts: 3
PostPosted: Wed Nov 02, 2011 9:33 am    Post subject: DesignBuilder closing without warning Reply with quote

Hi,

I recently downloaded the current release of DesignBuilder (3.0.0.064) and there seems to be a problem of it just closing without warning, usually when I'm in the project details dialogue or after I've just calculated. Unfortunately, that's all the info I have to go by!

If there's anything you'd like to request from me to find the source of the issue please let me know and I'll try my best to find it. In the meantime I'll be using the previous release as that seemed more stable.

Has anyone else experienced the same problem?

Thanks

Paul
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Andy Tindale



Posts: 2432
Location: Stroud
PostPosted: Wed Nov 02, 2011 4:20 pm    Post subject: Reply with quote

Paul,

Have you used a previous version of DB successfully on this computer?

Could you send diagnostics log files generated following a crash to our support desk?

http://www.designbuilder.co.uk/helpv3/Content/Diagnostics.htm

Thanks,

Andy
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collin19899



Posts: 2
PostPosted: Mon Feb 06, 2012 2:27 pm    Post subject: Same Reply with quote

I have had the same happen to me, Thank god for auto save!!!
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Andy Tindale



Posts: 2432
Location: Stroud
PostPosted: Mon Feb 06, 2012 3:48 pm    Post subject: Reply with quote

If you could send us a diagnostics file generated just before the crash that might help to track it down.

www.designbuilder.co.uk/diagnostics

Thanks,

Andy
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collin19899



Posts: 2
PostPosted: Fri Mar 02, 2012 5:17 pm    Post subject: It Just did it Reply with quote

It just did it again! where do i send the file?
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