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Software corrupt

 
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Phildodd



Posts: 30
PostPosted: Thu Apr 07, 2011 11:13 am    Post subject: Software corrupt Reply with quote

I was working on a project, stopped to answer the phone and suffered a power cut which turned off the PC. When the power came back on, about two minutes, I tried to start the software but it wont. The start up box opens showing the version but has the word evaluation in red at the top, but half way through the box disappears and the software doesnt start.
I have tried removing the software using the control panel and reinstalling from the .exe file but the same thing happens.

Can anyone help please?

Regards

Phil
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Phildodd



Posts: 30
PostPosted: Thu Apr 07, 2011 11:36 am    Post subject: Reply with quote

Just to add I have tried downloading the software again from the DB website but it still doesn't work, Help!
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Andy Tindale



Posts: 2432
Location: Stroud
PostPosted: Fri Apr 22, 2011 2:08 pm    Post subject: Reply with quote

Phil,

It sometimes helps to completely remove DesignBuilder from the machine following steps 1-4 at the help page below before re-installing.

http://www.designbuilder.co.uk/supportdesk/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=11&nav=0

Let me know how you get on.

Andy
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