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Can you send the diagnostic files from your machine. You can find these from the menu by File -> Folders -> Diagnostics Files Folder.

Also rather than rebooting your machine, just use the ta ...

I have attached a screenshot of the image I when I open the model and click on the daylight tab. Is this not what you get?. If it is not could you send me a screen shot of what you get.

Thanks

Peter,

It might be easier if we remotely connect to your machine. If that is ok I will send you a link that you need to click on

Andy

They will become available in version 3

It is only available in the beta versions

Click on the Daylighting tab. Then click on a zone. If no map is available, you will be presented with a dialog that allows you to create one.

Could you post as attachments the installation diagnostics file(s), which should be in the folder

C:\Users\\AppData\Local\

Thanks

It should still be there. See if you can find any files that begin "Diagnostics_".

Should be in here on XP:
C:\Documents and Settings\All Users\Application Data\DesignBuilder\

or here if Vista ...

If you search for kb314481 on google it will take you to a page that explains how to manually uninstall a program

Ok. Could you install the beta. Run DB. Before you try to open a file click File->Folders->Diagnostics Folders, and make a note of the folder location. Then try and open a file. After it cr ...

Does this happen when you are starting DB, or when you are using a particular function?

Andy Smith
DesignBuilder Software Ltd

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