DesignBuilder closing without warning

paulharris1984 · Posts: 3

Hi,

I recently downloaded the current release of DesignBuilder (3.0.0.064) and there seems to be a problem of it just closing without warning, usually when I'm in the project details dialogue or after I've just calculated. Unfortunately, that's all the info I have to go by!

If there's anything you'd like to request from me to find the source of the issue please let me know and I'll try my best to find it. In the meantime I'll be using the previous release as that seemed more stable.

Has anyone else experienced the same problem?

Thanks

Paul

Andy Tindale · Posts: 2619 Location: Stroud

Paul,

Have you used a previous version of DB successfully on this computer?

Could you send diagnostics log files generated following a crash to our support desk?

http://www.designbuilder.co.uk/helpv3/Content/Diagnostics.htm

Thanks,

Andy

collin19899 · Posts: 3

I have had the same happen to me, Thank god for auto save!!!

Andy Tindale · Posts: 2619 Location: Stroud

If you could send us a diagnostics file generated just before the crash that might help to track it down.

www.designbuilder.co.uk/diagnostics

Thanks,

Andy

collin19899 · Posts: 3

It just did it again! where do i send the file?

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