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AJ Lester
Posts: 61
Location: Auckland |
 Posted: Tue Feb 19, 2008 3:20 am Post subject: Problems With Surfaces Splitting |
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Hi all,
I have recently installed the latest DB Beta after a period of absence from the programme and I have to say the updates and changes seem pretty good!
Unfortunately I am having some problems in that when I create a new building on a brand new site the walls, floors and roofs appear as pairs of triangles (see attached image). I cannot understand why this is suddenly occuring, nor whether it is just a visual bug or will actually have an effect on calculations. Simulations seem to be running correctly, so I suppose that it may not be a problem.
I read an earlier post where a user on an earlier version of DB had a similar problem however the response suggested that all later versions should not suffer the same fault. Is this the same issue reappearing as a legacy of the old one? Or a new issue altogether perhaps?
Any advice you can offer would be appreciated.
Andrew Lester
| Description: |
| This picture shows the strange triangular halving of the faces. |
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51.53 KB |
| Viewed: |
441 Time(s) |
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Steve Potter
Posts: 261
Location: newcastle |
| Posted: Tue Feb 19, 2008 9:17 am Post subject: |
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Hi Andrew,
I think this is just an OpenGL display problem that you're experiencing and it's probably due to the graphics card driver on your machine. I would suggest that you download and install the latest driver for your card and see if that remedies the problem.
Regards,
Steve
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AJ Lester
Posts: 61
Location: Auckland |
| Posted: Fri Apr 04, 2008 2:49 am Post subject: |
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Hi Steve,
I've been trying to work through this issue, but so far I am having no luck. I've tried the latest drivers and controls for my graphics card, along with latest version of DB, but nothing seems to be working out.
Do you have any further suggestion as to what the issue might be? If it were just a display issue with no other problems I'd be unconcerned to be honest, but the program occasionally locks up or even quits, and after lock-ups the display no longer has the diagonal lines mentioned earlier, instead it shows the building blocks outlined in heavy black lines and response to inputs becomes extremely laggy.
I would appreciate any advice you could offer. The card being used is an ATI Radeon HD2400 Pro using latest drivers and Catalyst Control Centre.
Thanking you in advance,
Andrew Lester
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Steve Potter
Posts: 261
Location: newcastle |
| Posted: Fri Apr 04, 2008 9:28 am Post subject: |
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Hi Andrew,
What operating system are you using? Perhaps you could upload your diagnostics log file which you will find in the folder above the DB Library Data folder.
Regards,
Steve
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AJ Lester
Posts: 61
Location: Auckland |
| Posted: Sun Apr 06, 2008 9:10 pm Post subject: |
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Hi Steve,
Sorry, I really should have mentioned my OS earlier. I'm using Windows XP Professional with SP2.
Please find below a copy of the latest log file from DB:
| Quote: | DesignBuilder event log file created 7/04/2008 08:55:11
Windows XP
gPicturePath: C:\Program Files\DesignBuilder\Pictures\
gAllUsersApplicationPath: C:\Documents and Settings\All Users\Application Data\DesignBuilder\Templates\
gUserDataPath: C:\Documents and Settings\auaxl0\Local Settings\Application Data\DesignBuilder\Data\
gHelpPath: C:\Program Files\DesignBuilder\Help\
Version: 1.5.0.042
Splash.show
Splash.show 2
IWshRuntimeLibrary.IWshShell_Class created
Before GetNetworkUserNameAndComputer
Before MainForm.show
MainForm Form_Load
SetProgramOptionRecordHandle OK
After Sketch1.InitialiseOpenGL
gDecimalSeparator: .
Screen objects created
3TC created
Timers created
SetTexturePath OK
gSmallScreenMode: False
Recent files initialise
Templates file: C:\Documents and Settings\auaxl0\Local Settings\Application Data\DesignBuilder\Data\q_Templates_1.5.0.042.dbt
Before IErr = at.OpenFile(TemplatesFile, gUserDataPath)
TemplatesFile = q_Templates_1.5.0.042.dbt
gUserDataPath = C:\Documents and Settings\auaxl0\Local Settings\Application Data\DesignBuilder\Data\
After IErr = at.OpenFile(TemplatesFile, gUserDataPath)
IErr = 1
InOK = True
Templates read in
Components read in
LoadPublicData OK
MainForm resized
Panels created
LoadCommand16Icons OK
goNavigator.Init OK
Started creating menu
Finished creating menu
Form_Load2 OK
LoadTopToolbar
LoadBLToolbar
LoadNavToolbar and StoreMenuAndToolbarData
DisplayForm.Init
UpdateUI.Init
ScreensTabStrip.Init
Before LoadTabs
LoadTabs
ChangeScreenTo sciInfo
ExtractLocalisedGraphDLL before clear graph resources
gMyFilePath: C:\Andrew Lester\DesignBuilder Data
CreatePath I:\Document\DesignBuilder Data
ChDir C:\Andrew Lester\DesignBuilder Data\
goNavigator.RefreshComponentsTreeview
goNavigator.RefreshTemplatesTreeview
ApplySkinOptions
ReBars
MACHINE STATS
Operating System
Family name: Windows XP
Operating System: Windows XP
Version Number: 5.1.2600 Service Pack 2
Major version: 5
Minor version: 1
Build number: 2600
SP major version: 2
SP minor version: 0
Comment: Service Pack 2
Processor
Description: Intel(R) Core(TM)2 Duo CPU E6550 @ 2.33GHz
Type: GenuineIntel
Processor Type: 586 Pentium
Processor Level: 6 Intel Pentium Pro, II, III or 4
Processor Revision: 3851 Model 15, Stepping 11
CPU Speed: 2327 MHz
Processor is *FAST* relative to the requirements of DesignBuilder
Machine Id: 591687813:1:001AA0D3B13C
Memory
Total physical memory: 2,097MB
Available memory: 2,097MB
Total virtual memory: 2,097MB
Available virtual memory: 1,793MB
Total page file: MB
Available page file: MB
Memory load: 22 %
You have sufficient memory to run DesignBuilder.
Graphics
Full OpenGL acceleration with 85 extensions
Renderer : ATI Radeon HD 2400 Pro
Card vendor : ATI Technologies Inc.
Version : 2.1.7412 Release
Display
Screen resolution:1280x1024
Screen colours:4294967296
Display settings are compatible with DesignBuilder
Admin rights:True
Regional Settings
Decimal separator: .
Country: New Zealand
END MACHINE STATS
After MainForm.show
End Main
SetErrorMode SEM_NOGPFAULTERRORBOX
DesignBuilder event log file closed 7/04/2008 08:55:53 |
I hope this is of some use, I've been scratching my head trying to figure out why this graphics error keeps happening (and why it forces the program to lag etc.)
Once again, thank you for all your help with this.
Andrew
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Steve Potter
Posts: 261
Location: newcastle |
| Posted: Wed Apr 09, 2008 9:26 am Post subject: |
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Hi Andrew,
Everything appears to be okay in the log file. We have had a couple of problems reported concerning the specific graphics card that you are using and so we will need to look into this further. We will let you know what we find in due course.
Regards,
Steve
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