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joaorvaz79
Posts: 4
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 Posted: Mon Feb 21, 2011 11:43 pm Post subject: Latest trial version install error |
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Greetings
I tried to install the 30 day trial lastest version and in the middle it appears the following error:
Run-time error `429`
ActiveX component cant create object
Im using Windows Vista Home edition
Please help
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Andy Tindale
Posts: 2432
Location: Stroud |
| Posted: Tue Feb 22, 2011 12:33 am Post subject: |
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Please uninstall DB (if previous installation ever completed). Then reboot the computer and without any other applications open, download again and reinstall. It may help to temporarily disable anti-virus software before installation.
Andy
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joaorvaz79
Posts: 4
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| Posted: Tue Feb 22, 2011 1:00 am Post subject: |
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Thank you
I followed your instructions but is still giving the same error.
I installed directx 10 and i still cant install the program.
Nobody else has ever got this error before?
Thank you
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Andy Tindale
Posts: 2432
Location: Stroud |
| Posted: Tue Feb 22, 2011 10:21 am Post subject: |
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Do you have admin rights on the computer? You will need this to install DesignBuilder and most other software.
Andy
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joaorvaz79
Posts: 4
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| Posted: Sun Feb 27, 2011 1:18 am Post subject: |
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hello
thank you
I have administrator rights.
I tried several solutions that i googled but i just cant install Design builder.
It always appear error 429.
I was thinking to buy the program and i was excited to learn it and use it, but i cant take the risk of buying it without sure if i can even install it....
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aesdb
Posts: 13
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| Posted: Mon Feb 28, 2011 11:14 am Post subject: |
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Could you post as attachments the installation diagnostics file(s), which should be in the folder
C:\Users\\AppData\Local\
Thanks
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joaorvaz79
Posts: 4
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| Posted: Mon Feb 28, 2011 10:31 pm Post subject: |
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Thank you.
Here`s a printscreen of the folder you mention.
Where do I find those diagnostic files?
As you can see , thats the error message that appears when I launch Designbuilder
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Andy Tindale
Posts: 2432
Location: Stroud |
| Posted: Mon Feb 28, 2011 10:41 pm Post subject: |
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I wonder if DesignBuilder is have a problem with the non-English characters in the path name. It may be worth trying with a different account with only standard ascii characters.
Andy
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