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peter.bartley
Posts: 7
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 Posted: Mon Sep 05, 2011 12:56 pm Post subject: 'Automation Error' |
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Please see the attached screenshot.
When opening a previous designbuilder file from V 2.4.2.018 in V 3.0.0.048 the file conversion process seems to work and the loading data begins, but then the 'Automation Error' box occurs and Designbuilder crashes.
Any help would be most appreciated.
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254.17 KB |
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41751 Time(s) |
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Andy Tindale
Posts: 2432
Location: Stroud |
| Posted: Mon Sep 05, 2011 1:14 pm Post subject: |
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Peter, could you send us the file?
Andy
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peter.bartley
Posts: 7
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| Posted: Mon Sep 05, 2011 1:19 pm Post subject: |
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Andy,
File attached as requested.
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Download |
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Fleet EPC As Built Jun 2011.dsb |
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1.31 MB |
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1010 Time(s) |
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Andy Tindale
Posts: 2432
Location: Stroud |
| Posted: Mon Sep 05, 2011 1:32 pm Post subject: |
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Peter,
This model loads correctly on my machine with v3 loaded. I wonder if you have got some problems with your DesignBuilder installation or configuration. Have you tried rebooting?
Also, from the screenshot I can see that you have not switched off the Aero effect for DB. This is definitely required. Instructions on how to do this are:
When using DesignBuilder with Windows Vista and Windows 7 you should ensure that Windows XP compatibility has been set. To do this right click on the DesignBuilder icon you use to start DesignBuilder (usually either on the desktop or from the start menu) and select "Properties". Then click on the "Compatibility" tab and check "Run this program in compatibility mode for:" and select Windows XP if it is not already set. Also check the "Disable desktop composition" to switch off the "transparent interface effects. Without these changes the DesignBuilder screen does not refresh correctly.
If this doesn't help you should try completely removing DB from your computer and reinstalling using steps 1-4 at:
http://www.designbuilder.co.uk/supportdesk/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=11&nav=0,2
Andy
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peter.bartley
Posts: 7
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| Posted: Mon Sep 05, 2011 3:53 pm Post subject: |
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Andy,
I've tried all your suggestions and still get the same error at the same point when the file is loading...
If I tried a previous V3 release would I be able to lodge EPCs with it?
Any other options I could try?
Many thanks.
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aesdb
Posts: 13
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| Posted: Tue Sep 06, 2011 9:19 am Post subject: |
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Peter,
It might be easier if we remotely connect to your machine. If that is ok I will send you a link that you need to click on
Andy
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peter.bartley
Posts: 7
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| Posted: Thu Sep 08, 2011 1:00 pm Post subject: |
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Andy,
If you can post that link and try and get to the bottom of the issue that would be great.
I resolved the last issue by using a colleagues laptop... Now I am trying to start a new project and the software keeps freezing before I can even save the file.
Thanks
Peter
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