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Mambo
Posts: 7
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 Posted: Sat Sep 10, 2011 9:43 am Post subject: Application Error |
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Any time I attempt to load my model I recieved the error message:
'DesignBuilder.exe - Application error
the exception Floating-point inexact result.
(0x000008f) occurred in the apllication at location 0x7c812afb'
and the model fail to start.
However, the example files in the template folders load without any incidence.
I have tried all the model files saved in the backup folder and the result is the same, failure!
Please help.
Thank you very much.
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admin
Posts: 10
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| Posted: Sat Sep 10, 2011 2:20 pm Post subject: |
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The model loads fine on my machine. Could you send us diagnostics files so we can check your machine spec?
DesignBuilder creates two types of diagnostics files on startup, "diagnostic log" files and "installation diagnostics log files":
1.Diagnostics_dd_mm_yyyy_hh_mm_ss.log - files contain information about the operating system settings, hardware configuration and settings within the program.
2.Installation Diagnostics_dd_mm_yyyy_hh_mm_ss.log - files contain information on the steps carried out during the final stage of software installation and any errors that may have occurred.
The "dd_mm_yyyy_hh_mm_ss" part of the filename is the date and time the file was originally created. For example the file "Diagnostics_01_08_2010_09_26_53.log" was created at 1 August 2010 at 9:26:53 am.
The diagnostics files are generated in the Diagnostic files folder which can be accessed from the File > Folders > Diagnostic files folder menu command. When you select this menu option a Windows Explorer window opens and you will see the diagnostics and installation diagnostic log files.
To find the most recently created diagnostics file, simply sort the files in Windows Explorer by using the "Details" view and clicking on the "Date modified" column to carry out the sort. Alternatively you can scan the files by eye to find the most recently created file using the "dd_mm_yyyy_hh_mm_ss" part of the filenames.
Andy
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Mambo
Posts: 7
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| Posted: Mon Sep 12, 2011 1:38 am Post subject: Re: Application Error |
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Dear Admin,
Thank you very much for the clarification. Pls find attached the contents of the most recent diagonistic file:
| Description: |
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Download |
| Filename: |
Diagonistic file.pdf |
| Filesize: |
143.1 KB |
| Downloaded: |
72 Time(s) |
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Andy Tindale
Posts: 2432
Location: Stroud |
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Mambo
Posts: 7
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| Posted: Tue Sep 13, 2011 4:16 pm Post subject: Application Error |
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| Once again thank you very much, Andy. I used revouninstaller for a complete un-installation and then reconstruct the model geometry alltogether. I am happy to report that it seems for now the problem has been resolved.
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Andy Tindale
Posts: 2432
Location: Stroud |
| Posted: Wed Sep 14, 2011 9:11 am Post subject: |
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That's good news! Thanks for letting us know.
Andy
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