Automation error

jokin00 · Posts: 32

Hi all,

I have installed the evaluation version and when I started a file (I hace tried a lot) the next error message appears:

Error '2147417848 (80010108)' in execution time.
Automation error.

(It is my translation from spanish, maybe not exactly the same)

I have tried with version 2.25 and beta and it happens the same thing. Why does it happen?

Thank you a lot!

aesdb · Posts: 16

Does this happen when you are starting DB, or when you are using a particular function?

Andy Smith
DesignBuilder Software Ltd

jokin00 · Posts: 32

Hi,

it happens when I start the program and try to open a file.

Thanks!!!

aesdb · Posts: 16

Ok. Could you install the beta. Run DB. Before you try to open a file click File->Folders->Diagnostics Folders, and make a note of the folder location. Then try and open a file. After it crashes go to the diagnostics folder location and then email them to me. I have sent you a blank email that you can reply to.

jokin00 · Posts: 32

Ok, now my computer is getting crazy and I can't unistall the version 2.25.004 to install the beta version. But I can't use the 2.25 version neither. I will try to solve this Shocked

aesdb · Posts: 16

If you search for kb314481 on google it will take you to a page that explains how to manually uninstall a program

jokin00 · Posts: 32

Hi Andy,

thanks a lot for all the help! I have another problem, sorry Embarassed

I have de first diagnose file, but when I try to open the file, DB close automatically, so ther is no more diagnose file.

aesdb · Posts: 16

It should still be there. See if you can find any files that begin "Diagnostics_".

Should be in here on XP:
C:\Documents and Settings\All Users\Application Data\DesignBuilder\

or here if Vista:

C:\ProgramData\DesignBuilder\

gkanagaraj83 · Posts: 2

Hi Andy,

I am also experiencing similar problem.

-2147417848, Automation Error.
The object invoked has disconnected from its client. , DesignBuilder

This happens quite often, when I try to open any design builder file. I am using XP.

Would be grateful. If you can help me out with this.

Thanks in advance.

Cheers,
Kanagaraj

tata.shen · Posts: 1

I am experiencing these two errors in win7 pro. it is killing me....

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