Support

You can get support for DesignBuilder software products in a variety of ways - please check out the tutorials, knowledgebase and support forum before sending us a support request, you may well get your answer more quickly that way. 

Tutorials to get you started

To get started using DesignBuilder please view our:

  • Getting Started Tutorials which introduce you to the basic steps in creating a model and running simulations.
  • Videos Tutorials teach you how to set up DesignBuilder models, prepare and run simulations and interpret results.

Program Help

The web version of the DesignBuilder Program Help has detailed information about program use. Help for earlier versions can be found on the Support->Help menu. The same infomation is also available as a printable pdf document from the Downloads > Documents web page.

Knowledgebase (FAQ)

Please check the Knowledgebase for answers to common questions such as modelling capabilities, hardware requirements, graphics cards and installation issues.

Support Desk

We provide priority technical support by for licensed users through the Support Desk where you can also view the DesignBuilder Knowledgebase. We do not provide telephone support for technical issues.

If you are running an evaluation version of DesignBuilder and have issues that need to be resolved before you purchase the product you can use the Support Desk or try asking a question in the Support Forum.

Note that free support for licenced users is generally limited to 4 incidents and 60 minutes of engineers support time and support beyond this may incur an extra charge. You can order extra support minutes from the main purchasing page.

You may experience problems emailing or uploading large files (> 10Mb) to the support desk - if this occurs please use Dropbox or a similar file upload service and send us a link to your data file.

Support Forums

The Support Forums are open for anyone to read. Registered users may post questions and responses. DesignBuilder support staff check the forums regularly and respond to issues raised there. Also:

Training

The Training webpage lists all DesignBuilder training events.

Consultancy

The Consultancy webpage provides further information on services offered by DesignBuilder Consultancy and by other DesignBuilder experts.